Will You Get The Call?
Stay Alert. Get Notified.

Frequently Asked Questions

Structural FireWhat is AlertMontereyCounty?

AlertMontereyCounty is a system used by City and County public safety officials to deliver emergency notifications to residents and businesses impacted by, or in danger of being impacted by, an emergency or disaster.

How does AlertMontereyCounty Work?

AlertMontereyCounty uses the 9-1-1 database to call and deliver a recorded message to all landline phone numbers in a specific geographic area within a City and/or the County that may be affected by an emergency or disaster.

 Additionally, City and County residents can register an email address and cell phone number (through the online registration portal) to be notified by call, text message or email, even when they are not at home.

Why do I need to register my phone number in AlertMontereyCounty?

If you do not have a landline phone and use a cell phone or Voice over IP (VoIP) phone, (such as Vonage), you will need to register your non-landline phone number in the AlertMontereyCounty database to receive emergency notification messages over those devices.

How do I register my cell phone or VoIP phone?

You may register your cellular or VoIP telephone and email address online. Your data will not be shared or used for any purpose other than to receive public safety notifications from local City and County public safety officials. It is important to note that your email address will serve as a unique record “ID”, and can only be associated with one physical address in the system.

I have a landline phone, so should I register my cell phone, Voice over IP and email address in AlertMontereyCounty?

As there are many instances when you may not be at home to receive an emergency message phone call, public safety officials recommend that all residents with a cell phone add their number to the AlertMontereyCounty database, associated with your home address.

In addition, you may wish to register your cell phone number to receive notifications at other addresses, such as your place of business, the address of an elderly parent or grandparent, or the location of your child’s school or caregiver. This will enable you to receive any and all notifications that may concern you.

If I have provided more than one phone number, what number will be called?

If an emergency situation arises that requires a notification to be sent, public safety officials will activate the system to place simultaneous calls to all numbers associated with every address in the affected geographic area.

Will the AlertMontereyCounty system call numbers outside of the local area code?

Yes. The area code does not impact whether or not a call is made.

Rural FloodingIs there any charge for registering my numbers or receiving notifications?

There is never a charge imposed by the City or County for signing up, or for receiving these messages; however, your cell phone service provider’s plan for airtime minutes, email or text message rates will apply.

What type of messages will be sent by AlertMontereyCounty?

The primary use of AlertMontereyCounty will be to send messages pertaining to the health, safety or welfare of a community being affected by a potential, emerging, or imminent emergency event.

Public health and safety related messages may also be sent during or after an emergency event to keep you informed of important information.

The telephone number you register will only be called when the address it is associated with is impacted by a disaster, emergency, or public safety situation.

Who manages the AlertMontereyCounty program?

AlertMontereyCounty is a service powered to Monterey County through a contract with Everbridge, a 3rd party vendor that specializes in mass communication, and is operated on a partnership basis with all Cities in the County and California State University Monterey Bay. Overall management is provided jointly by the County Emergency Communications Department, which operates the consolidated 911 Dispatch Center, and the County Office of Emergency Services, which assumes primary responsibility for coordination of response and information in wide area disasters such as wildfires, storm damage and flooding, or earthquake.

Who has access to my personal information?

Only authorized and trained officials are allowed access to the system.

How does the AlertMontereyCounty service work?

Authorized officials identify the geographic area to be notified and record a voice, email and/or text message that is then delivered quickly to individuals in the notification system database

Will I receive “junk mail” messages?

No. AlertMontereyCounty will only send you messages when the address your phone number and/or email are associated with is in the geographic area targeted to receive a public safety message.

How does the AlertMontereyCounty service respond to busy signals or no answer situations?

For busy signals, call waiting, or when there is no answer, the call will usually be repeated two or three times in an attempt to reach you. If the phone is answered by a message recorder, the message will be left on the answering device. After a designated number of attempts, if the call does not successfully go through, the system will stop attempting to call

What precautions are taken to protect personal contact information stored in the AlertMontereyCounty system?

Everbridge holds a Federal Information Security Management Act (FIMSA) Authorization and Accreditation (A&A), which requires them to implement and operate an extensive set of security features and controls. 

The County of Monterey and Everbridge take your privacy and security very seriously. AlertMontereyCounty contact information will never be shared, sold, traded, leased or loaned to outside parties.

Which cities and communities does AlertMontereyCounty serve?

All cities within Monterey County, which includes Carmel-by-the-Sea, Del Rey Oaks, Gonzales, Greenfield, King City, Marina, Monterey, Pacific Grove, Salinas, Sand City, Seaside, Soledad, and all unincorporated communities including Aromas, Arroyo Seco, Bolsa Knolls, Big Sur, Boronda, Bradley, Carmel Highlands, Cachagua, Carmel Valley, Castroville, Chualar, Del Monte Forest, Elkhorn, Gorda, Jolon, Las Lomas, Lockwood, Lucia, Moss Landing, Pajaro, Parkfield, Pebble Beach, Prunedale, San Ardo, San Lucas, and Spreckels.

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